Citizen Charter
The Citizen's Charter is a written assurance (or a commitment document) from a government institution to its citizens/customers, detailing the services it is pledged to provide. The primary goal of the Charter is to ensure transparent and accountable governance that is focused on citizen welfare (citizen-centric administration). The document clearly specifies the services offered, the service standards (including the time limit for delivering each service), the grievance redressal mechanism, the institution's mission, and the expectations from citizens. Ultimately, it helps a citizen understand their rights and enhances the accountability of the institution.